If you need help with a return or refund for an order placed on quokkafinds.com, please contact us using the email address or WhatsApp customer service link provided on our website. We will respond promptly after receiving your message.

Requesting a Return or Refund

Please include your order number and a brief description of the issue so that we can review your request and help you with the next steps.

To help us deal with your request quickly, please include:

  • Your order number
  • The item or items concerned
  • What the problem is, and what you would like us to do
  • Photos, if the item arrived damaged, is faulty, or is not what you ordered

Sending an item back

Please do not send anything back before contacting us. We will confirm whether a return is needed and tell you where to send the item and what to include with it.

Items sent back should be unused, in their original packaging and in a resaleable condition. For hygiene and safety reasons, opened pods, e-liquid and opened devices cannot be returned unless they are faulty or were not as described.

Faulty, damaged or incorrect items

If an item is faulty, was damaged in transit, or is not what you ordered, contact us within 48 hours of delivery with photos. Where the problem is ours, we will arrange a replacement or a refund and cover the reasonable cost of returning the item.

Refund Approval and Processing

If your order status shows “Refund”, this means we have approved your refund and initiated the reversal or cancellation of the original transaction.

Once we have received your return shipment, the funds will be credited back to your original payment account. Refunds are not immediate and may take a few business days to appear in your account. Please be patient while your refund is processed.

Refund Updates

Please check your email for updates about your return or refund. If you have any questions, contact us through the email address or WhatsApp customer service link on our website.

. Changes to this policy

We may update this policy from time to time. The version published on this page is the current version.